Maseko, S., & Hart, M. (2014). The impact of system features on call centre agents' job performance and on their service delivery. Department of Information Systems.
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Chicago Style (17th ed.) Citation
Maseko, Sibusiso, and Mike Hart. The Impact of System Features on Call Centre Agents' Job Performance and on Their Service Delivery. Department of Information Systems, 2014.
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MLA (9th ed.) Citation
Maseko, Sibusiso, and Mike Hart. The Impact of System Features on Call Centre Agents' Job Performance and on Their Service Delivery. Department of Information Systems, 2014.
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Warning: These citations may not always be 100% accurate.