Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives by Furnell, Bernadette Anne

Subjects: “…Call centers -- Employees -- Job stress…”
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The elaboration, modification and empirical testing of the Spies burnout structural model by Kotze, Chloe

Subjects: “…Call centers -- Employees…”
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Work dysfunctions and their consequences as experienced by call centre agents by Werner, Ann

Subjects: “…Call centers -- Employees -- Job stress -- South Africa -- Cape Town…”
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Fear of covid-19 and call centre operator engagement and burnout by Coetzee, Lisa

Subjects: “…Call centers -- Employees -- Job stress -- South Africa…”
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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre by Spies, Marelise

Subjects: “…Call centers -- Employees -- Job stress…”
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Resilience and conscientiousness as predictors of burnout amongst call centre employees by Stander, Anwen

Subjects: “…Call centers -- Employees -- South Africa…”
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A comprehensive psychometric audit of an existing selection procedure by Jakob, Birgit

Subjects: “…Call centers -- Employees -- Selection and appointment -- South Africa…”
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