Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives by Furnell, Bernadette Anne

Subjects: “…Call centers -- Employees -- Job stress…”
Get full text

Fear of covid-19 and call centre operator engagement and burnout by Coetzee, Lisa

Subjects: “…Call centers -- Employees -- Job stress -- South Africa…”
Get full text

Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre by Spies, Marelise

Subjects: “…Call centers -- Employees -- Job stress…”
Get full text

Work dysfunctions and their consequences as experienced by call centre agents by Werner, Ann

Subjects: “…Call centers -- Employees -- Job stress -- South Africa -- Cape Town…”
Get full text