Empirical testing of a customer relationship management model in consumer Internet services

Subjects: “…Customer relations management…”
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Towards a better understanding of customer lifetime value and over indebtedness

Subjects: “…Customer relations -- Management…”
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The role of knowledge management in eBusiness and customer relationship management

Subjects: “…Customer relations management…”
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A systemic perspective of a customer relationship management solution for business by Bosse, Sebastian

Subjects: “…Customer relations -- Management…”
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Leveraging customer relationship management through a knowledge creation process by Quass, Eugene

Subjects: “…Customer relations -- Management…”
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The alignment of customer relationship management (CRM) strategies with overall organizational forces and strategies by Berhane Ogbamichael, Hermon

Subjects: “…Customer relations -- Management…”
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The management of long-term marketing relationships in business-to-business financial services by Theron, Edwin

Subjects: “…Customer relations -- Management…”
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Quality customer information management in the financial services industry : a case study by Malan, George Francois

Subjects: “…Customer relations -- Management…”
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ICT and SMEs’ competitiveness in South Africa : how SMEs could use ICT to become competitive in South Africa

Subjects: “…Customer relations management…”
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