Influence of customer feedback in driving service innovation in the public sector

Subjects: “…Customer Feedback…”
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An integrated feedback and strategic management process for the SA Police Service in the Western Cape by Beukes, Isak

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From negative feedback to actionable insights: a computational analysis of service robot adoption challenges in Chinese hotels

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Exploiting feedback information in cognitive radio systems by Attlla, Sara Abozeid

“…We compare the performance of the proposed systems with other baseline systems utilizing different types of PUs' feedback signals. Results reveal the improvement in the SUs service rate and the PUs' delay of the proposed systems compared to the baseline systems. …”
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Developmental needs of HRD practitioners in the South African Public Service

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The application of informal feedback intervention as a communication management tool in learning organisations

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Expectations and Preferences of Parents and Adolescents Regarding Feedback of Individual Genetic Findings in an HIV-TB Genomic Research Project in Botswana by Ralefala, Dimpho

“…However, it has also introduced new ethical challenges regarding the feedback of findings generated in genomic sequencing. …”
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A framework for factoring citizen perceptions in local public service value systems to improve service quality by Leach (née Mouton), Lorette Megan

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Return of a Fragile X Syndrome Genetic Result: Exploring the feedback of Individual genetic findings and their relation to traditional knowledge in a village in Cameroon by Karen, Kengne Kamga

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Consultation services for social work supervisors at the Department of Social Services, Provincial Administration, Western Cape : an exploratory study by Baardtman, Desmond Andre

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HIV services for refugees in Egypt: an evaluative study by Hussain, Reham

“…The findings provide a holistic image of HIV as a medical concern as well a social phenomenon. Informantsâ feedback on the medical program in Refuge-Egypt suggested a number of issues that affects their ability to access health services at the clinic. …”
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Interpreting services in the Western Cape legislature : an explorative analysis by Grove, Karen

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Evaluation of activities and services of Mpumalanga Education Development Centres

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Designing a mobility as a service principled service offering for the minibus taxi industry that improves the user experience—using Stellenbosch as a case study by Mtsi, Thabani Sanda

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Smart maintenance system for inner city public bus services by De Villiers, Paul-Roux Hendrik

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An investigation into the impact of diversity training on a community service organisation by Achen, Harriet

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Towards an access economy model for industrial process control

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Paradoxes experienced by women in management within a financial services institution

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An evaluation of an intervention programme on Automotive Service Technicians using Kirkpatrick’s framework

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