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Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa
Includes bibliographical references (p. 96-109).
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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Department of Electrical Engineering
2014
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| _version_ | 1867613286352027648 |
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| access_status_str | Open Access |
| author | Ndwe, Tembalethu Jama |
| author2 | Barnard, Etienne |
| author_browse | Barnard, Etienne Ndwe, Tembalethu Jama |
| author_facet | Barnard, Etienne Ndwe, Tembalethu Jama |
| author_sort | Ndwe, Tembalethu Jama |
| collection | Thesis |
| description | Includes bibliographical references (p. 96-109). |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/10582 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:43.673Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | Department of Electrical Engineering |
| publisherStr | Department of Electrical Engineering |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/10582 Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa Ndwe, Tembalethu Jama Barnard, Etienne Dlodlo, Mqhele E Mashao, Daniel Electrical Engineering Includes bibliographical references (p. 96-109). This research study focuses on the feasibility of using the telephone as a tool for information access in the oral communities of Southern Africa. The OpenPhone and BGR systems are used as case studies and their designs have been influenced by field studies with the targeted users. The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant care-giving information by using a telephone in their native language of Setswana in Botswana, Southern Africa. The BGR system allows soccer fans to access results of recently played matches in Premier Soccer League (PSL) of South Africa. 2014-12-30T19:38:02Z 2014-12-30T19:38:02Z 2011 Doctoral Thesis Doctoral PhD http://hdl.handle.net/11427/10582 eng application/pdf Department of Electrical Engineering Faculty of Engineering and the Built Environment University of Cape Town |
| spellingShingle | Electrical Engineering Ndwe, Tembalethu Jama Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa |
| thesis_degree_str | Doctoral |
| title | Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa |
| title_full | Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa |
| title_fullStr | Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa |
| title_full_unstemmed | Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa |
| title_short | Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa |
| title_sort | usability engineering of interactive voice responsive ivr systems in oral users of southern africa |
| topic | Electrical Engineering |
| url | http://hdl.handle.net/11427/10582 |
| work_keys_str_mv | AT ndwetembalethujama usabilityengineeringofinteractivevoiceresponsiveivrsystemsinoralusersofsouthernafrica |