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The effect of sensory processing on the work performance of call centre agents in a South African context
Background: Call centres are thriving and expanding commercial enterprises providing cost-effective ways for organisations to connect with new and existing clients through telecommunication channels. Call centre agents perform this function telephonically for 75% of the day in large open-plan office...
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| Format: | Thesis |
| Language: | English |
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Department of Health and Rehabilitation Sciences
2015
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