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An analysis of business intelligence for improved public service delivery
The public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in d...
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| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2015
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| _version_ | 1867613182505254912 |
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| access_status_str | Open Access |
| author | Hartley, Mogamat Kaashief |
| author2 | Seymour, Lisa |
| author_browse | Hartley, Mogamat Kaashief Seymour, Lisa |
| author_facet | Seymour, Lisa Hartley, Mogamat Kaashief |
| author_sort | Hartley, Mogamat Kaashief |
| collection | Thesis |
| description | The public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in developing countries are highlighted as challenging. Awards of achievement for implementing e-government projects have been noted in the South African public sector. Business Intelligence (BI) for improved public service delivery has been identified as a key tool to improve decision-making processes. Implementing BI in organisations has been revealed as complex. The study of organisational factors that influence the initiative for successful BI implementation is suggested. For this reason, the research sets out to explore the implementation of BI in the public sector in South Africa. The research was conducted through two case studies. Data was collected by conducting semi-structured interviews and document collection with organisations that are implementing BI. A qualitative thematic analysis method was used to construct the major themes that emerged from the data. The research objectives were addressed by constructing three frameworks; to describe what organisational factors influence the BI initiative, the factors that influence the use of BI, and a framework describing the process of implementing BI in the public sector. The Design-Reality gap model was applied to identify risk in the BI projects. The study revealed that BI can be used as an enabler of change and improvement in public sector activities. Consolidating structures, systems and processes was identified as a precursor to implementing BI. However, the level of skills to use BI tools was highlighted as key factor in hindering BI use. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/15534 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:05.102Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/15534 An analysis of business intelligence for improved public service delivery Hartley, Mogamat Kaashief Seymour, Lisa Information Systems The public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in developing countries are highlighted as challenging. Awards of achievement for implementing e-government projects have been noted in the South African public sector. Business Intelligence (BI) for improved public service delivery has been identified as a key tool to improve decision-making processes. Implementing BI in organisations has been revealed as complex. The study of organisational factors that influence the initiative for successful BI implementation is suggested. For this reason, the research sets out to explore the implementation of BI in the public sector in South Africa. The research was conducted through two case studies. Data was collected by conducting semi-structured interviews and document collection with organisations that are implementing BI. A qualitative thematic analysis method was used to construct the major themes that emerged from the data. The research objectives were addressed by constructing three frameworks; to describe what organisational factors influence the BI initiative, the factors that influence the use of BI, and a framework describing the process of implementing BI in the public sector. The Design-Reality gap model was applied to identify risk in the BI projects. The study revealed that BI can be used as an enabler of change and improvement in public sector activities. Consolidating structures, systems and processes was identified as a precursor to implementing BI. However, the level of skills to use BI tools was highlighted as key factor in hindering BI use. 2015-12-03T14:08:41Z 2015-12-03T14:08:41Z 2015 Master Thesis Masters MCom http://hdl.handle.net/11427/15534 eng application/pdf Department of Information Systems Faculty of Commerce University of Cape Town |
| spellingShingle | Information Systems Hartley, Mogamat Kaashief An analysis of business intelligence for improved public service delivery |
| thesis_degree_str | Master's |
| title | An analysis of business intelligence for improved public service delivery |
| title_full | An analysis of business intelligence for improved public service delivery |
| title_fullStr | An analysis of business intelligence for improved public service delivery |
| title_full_unstemmed | An analysis of business intelligence for improved public service delivery |
| title_short | An analysis of business intelligence for improved public service delivery |
| title_sort | analysis of business intelligence for improved public service delivery |
| topic | Information Systems |
| url | http://hdl.handle.net/11427/15534 |
| work_keys_str_mv | AT hartleymogamatkaashief ananalysisofbusinessintelligenceforimprovedpublicservicedelivery AT hartleymogamatkaashief analysisofbusinessintelligenceforimprovedpublicservicedelivery |