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Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa
Includes bibliographical references.
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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Department of Public Health and Family Medicine
2016
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| _version_ | 1867613259696177152 |
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| access_status_str | Open Access |
| author | Daniels, Johann Alexander |
| author2 | Zweigenthal, Virginia |
| author_browse | Daniels, Johann Alexander Zweigenthal, Virginia |
| author_facet | Zweigenthal, Virginia Daniels, Johann Alexander |
| author_sort | Daniels, Johann Alexander |
| collection | Thesis |
| description | Includes bibliographical references. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/16566 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:17.409Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2016 |
| publishDateRange | 2016 |
| publishDateSort | 2016 |
| publisher | Department of Public Health and Family Medicine |
| publisherStr | Department of Public Health and Family Medicine |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/16566 Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa Daniels, Johann Alexander Zweigenthal, Virginia Reagon Gavin Public Health Primary Health Care Includes bibliographical references. Objective: A waiting time survey (WTS), conducted in 2007 at 94% of clinics in Cape Town, measured length of patient waiting times (WT) for services and provided recommendations to shorten waiting times. Whether subsequent implementation of these recommendations occurred was unknown, hence a study was conducted to assess the impact of the previous waiting time survey recommendations on stimulating efforts to reduce waiting times and whether waiting times had reduced. Methods: A cross-sectional analytical study design assessed the perceptions of 92% of clinic managers in Cape Town, regarding the 2007 survey, while a before and after study design assessed changes in waiting time between 2007 and 2011, using a random sample of 22 clinics. Results: The overall median waiting time of all clinics in the sample decreased by 21 minutes in 2011 (95% CI 11.77-30.23), a 28% decrease from 2007. This reduction was manifest at individual clinic level as well, with 55% of clinics reducing their median waiting time by at least 15 minutes. No specific factors, including whether recommendations to reduce waiting times were implemented, were associated with decreases in waiting times. Implementation of recommendations to reduce waiting times was 2.67 times (95% CI 1.33-5.40) more likely amongst those who received written recommendations and 2.3 times ) 95% CI 1.28-4.19) more likely amongst managers with 5 or more years' experience. Conclusion: The decrease in waiting times in primary care urban clinics subsequent to a waiting time survey, demonstrates the utility of waiting times surveys, although no specific factors associated with the decrease in waiting time were identified. 2016-01-26T12:04:34Z 2016-01-26T12:04:34Z 2015 Master Thesis Masters MPH http://hdl.handle.net/11427/16566 eng application/pdf Department of Public Health and Family Medicine Faculty of Health Sciences University of Cape Town |
| spellingShingle | Public Health Primary Health Care Daniels, Johann Alexander Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa |
| thesis_degree_str | Master's |
| title | Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa |
| title_full | Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa |
| title_fullStr | Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa |
| title_full_unstemmed | Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa |
| title_short | Assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in Cape Town, South Africa |
| title_sort | assessing the impact of a waiting time survey on reducing waiting times in primary care clinics in cape town south africa |
| topic | Public Health Primary Health Care |
| url | http://hdl.handle.net/11427/16566 |
| work_keys_str_mv | AT danielsjohannalexander assessingtheimpactofawaitingtimesurveyonreducingwaitingtimesinprimarycareclinicsincapetownsouthafrica |