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The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa
Bibliography: pages 176-192.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2016
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| _version_ | 1867613199038152704 |
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| access_status_str | Open Access |
| author | Stocks, Gary Francois |
| author2 | Hart, M L |
| author_browse | Hart, M L Stocks, Gary Francois |
| author_facet | Hart, M L Stocks, Gary Francois |
| author_sort | Stocks, Gary Francois |
| collection | Thesis |
| description | Bibliography: pages 176-192. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/18070 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:20.328Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2016 |
| publishDateRange | 2016 |
| publishDateSort | 2016 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/18070 The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa Stocks, Gary Francois Hart, M L Information Systems electronic data interchange Bibliography: pages 176-192. Two fundamental elements of the retail industry are customer service and merchandising. Customer service entails meeting customer needs and wants, while merchandising is the art of selecting the combination of goods that meets those needs and wants. One of the strategies open to retailers is to move in the direction of suppliers by creating partnerships with those suppliers. The system of Quick Response (QR) distribution embodies this strategy. QR is analogous to Just-in-Time (JIT) manufacturing, where the objective is to speed up the entire order and replenishment cycle. The potential results are enhanced customer service through greater responsiveness to customer demands and reduced costs through lower inventory holding costs and lower opportunity costs (in terms of lost sales when goods are not in stock). Electronic Data Interchange (EDI) is an Information Technology (IT) that can be used to facilitate a system of QR. EDI can be used as an Inter organisational System ((lOS) that spans the retailer and supplier organisations and communicates structured messages, such as orders and invoices, between the trading partners. Apart from creating efficiencies in the flow of information between retailers and suppliers, EDI applications can be integrated with internal systems and the entire order and replenishment cycle can be redesigned to improve customer service. 2016-03-21T19:15:49Z 2016-03-21T19:15:49Z 1996 Master Thesis Masters MBusSc http://hdl.handle.net/11427/18070 eng application/pdf Department of Information Systems Faculty of Commerce University of Cape Town |
| spellingShingle | Information Systems electronic data interchange Stocks, Gary Francois The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa |
| thesis_degree_str | Master's |
| title | The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa |
| title_full | The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa |
| title_fullStr | The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa |
| title_full_unstemmed | The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa |
| title_short | The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa |
| title_sort | evaluation adoption and diffusion of electronic data interchange edi by retail firms operating in south africa |
| topic | Information Systems electronic data interchange |
| url | http://hdl.handle.net/11427/18070 |
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