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The impact on organisational performance as a result of investment in self-service technology within the South African financial services industry
The advent of self-service technology (SST) and the adoption thereof has occurred in many industries and sectors globally. The financial services and banking sector embraced the SST transformation and invested heavily into this channel including the South African industry. This study aims to underst...
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| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2017
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