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Investigating the relationship between mobile network performance metrics and customer satisfaction
Fixed and mobile communication service providers (CSPs) are facing fierce competition among each other. In a globally saturated market, the primary di↵erentiator between CSPs has become customer satisfaction, typically measured by the Net Promoter Score (NPS) for a subscriber. The NPS is the answer...
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| Format: | Thesis |
| Language: | English |
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Department of Statistical Sciences
2020
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