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Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa
With the rise of digital technologies that have disrupted standard business models and created a new level of competition in the market, the need for digital business strategising that shapes the future of organisations and achieves digital transformation is high on the agenda of most firms. The add...
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| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2021
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| _version_ | 1867613186369257472 |
|---|---|
| access_status_str | Open Access |
| author | Brown, Nancy |
| author2 | Brown, Irwin |
| author_browse | Brown, Irwin Brown, Nancy |
| author_facet | Brown, Irwin Brown, Nancy |
| author_sort | Brown, Nancy |
| collection | Thesis |
| description | With the rise of digital technologies that have disrupted standard business models and created a new level of competition in the market, the need for digital business strategising that shapes the future of organisations and achieves digital transformation is high on the agenda of most firms. The added complexity of uncertainty in the regulatory environment regarding financial products and services, regulation of digital platforms and ongoing financial regulatory changes based on macro-economic turbulence, makes for a complex external environment within which businesses need to effectively compete and achieve performance targets. A qualitative, interpretive case study of a South African based global organisation is undertaken to explore and understand how organisations navigate the macro-environmental landscape while forging a digitally transformed future. The research uses thematic analysis to extract themes in the data collected from both IT and business leaders as they navigate the path of transitioning from traditional to digital business models in the context of regulatory uncertainty. The study provides insight into what is required for firms to achieve digital transformation, and demonstrates the influence that regulatory uncertainty has on the digital business strategising process of a firm. A conceptual model is developed that reflects the key drivers of digital transformation to achieve digital maturity and competitive advantage, and also represents the external influencing factors of regulatory uncertainty. The findings reveal a shift to a more tactical, combined top-down, bottom-up strategising practice with reliance on dynamic capabilities, strong leadership and innovation to overcome challenges of regulatory uncertainty. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/32599 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:32:08.355Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2021 |
| publishDateRange | 2021 |
| publishDateSort | 2021 |
| publisher | Department of Information Systems |
| publisherStr | Department of Information Systems |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/32599 Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa Brown, Nancy Brown, Irwin digital business strategising digital technologies digital transformation digital transformation strategising macro-environment regulatory uncertainty With the rise of digital technologies that have disrupted standard business models and created a new level of competition in the market, the need for digital business strategising that shapes the future of organisations and achieves digital transformation is high on the agenda of most firms. The added complexity of uncertainty in the regulatory environment regarding financial products and services, regulation of digital platforms and ongoing financial regulatory changes based on macro-economic turbulence, makes for a complex external environment within which businesses need to effectively compete and achieve performance targets. A qualitative, interpretive case study of a South African based global organisation is undertaken to explore and understand how organisations navigate the macro-environmental landscape while forging a digitally transformed future. The research uses thematic analysis to extract themes in the data collected from both IT and business leaders as they navigate the path of transitioning from traditional to digital business models in the context of regulatory uncertainty. The study provides insight into what is required for firms to achieve digital transformation, and demonstrates the influence that regulatory uncertainty has on the digital business strategising process of a firm. A conceptual model is developed that reflects the key drivers of digital transformation to achieve digital maturity and competitive advantage, and also represents the external influencing factors of regulatory uncertainty. The findings reveal a shift to a more tactical, combined top-down, bottom-up strategising practice with reliance on dynamic capabilities, strong leadership and innovation to overcome challenges of regulatory uncertainty. 2021-01-20T13:22:55Z 2021-01-20T13:22:55Z 2020 2021-01-04T12:20:58Z Master Thesis Masters MCom http://hdl.handle.net/11427/32599 eng application/pdf Department of Information Systems Faculty of Commerce |
| spellingShingle | digital business strategising digital technologies digital transformation digital transformation strategising macro-environment regulatory uncertainty Brown, Nancy Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa |
| thesis_degree_str | Master's |
| title | Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa |
| title_full | Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa |
| title_fullStr | Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa |
| title_full_unstemmed | Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa |
| title_short | Digital Business Strategising in the context of Regulatory Uncertainty - the case of a Financial Services Provider in South Africa |
| title_sort | digital business strategising in the context of regulatory uncertainty the case of a financial services provider in south africa |
| topic | digital business strategising digital technologies digital transformation digital transformation strategising macro-environment regulatory uncertainty |
| url | http://hdl.handle.net/11427/32599 |
| work_keys_str_mv | AT brownnancy digitalbusinessstrategisinginthecontextofregulatoryuncertaintythecaseofafinancialservicesproviderinsouthafrica |