Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd.
Great strides have been made world over in the use of GIS as a tool for the management of resources and decision making in the utilities. Utilities are now integrating GIS with other company systems in a bid to reduce operational costs, maximize revenue as well as improve efficiency and care to cust...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
School of Architecture, Planning and Geomatics
2022
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613324389122048 |
|---|---|
| access_status_str | Open Access |
| author | Munywoki, Margaret Ngeli |
| author2 | Singh, Kaveer |
| author_browse | Munywoki, Margaret Ngeli Singh, Kaveer |
| author_facet | Singh, Kaveer Munywoki, Margaret Ngeli |
| author_sort | Munywoki, Margaret Ngeli |
| collection | Thesis |
| description | Great strides have been made world over in the use of GIS as a tool for the management of resources and decision making in the utilities. Utilities are now integrating GIS with other company systems in a bid to reduce operational costs, maximize revenue as well as improve efficiency and care to customers. However, this use has been confined to ensuring optimised service delivery to existing customers and overlooks new prospective customers. With privatization and deregulations, utility companies are now faced with a new challenge to strive for the market share in the most efficient and cost-effective ways. This research sought to develop a complementary web-based GIS application that can be integrated with existing utility company systems to improve efficiency in the new customer connection process. Waterfall System Development Methodology (SDM) was adopted in this research. Its simplicity and straightforwardness gave it a niche over other SDMs in-terms of implementation as one only moved to the next stage once the previous stage had been fully completed and tested. Digital online map, counties information data, enquiry for supply forms as well as the supply contract forms were used as the main datasets in the study. The objectives of this research were achieved by the development of a geodatabase to record, store and retrieve customer information; and a web-based GIS application to facilitate recording and upload of this information. It is possible to develop a web based GIS application that can be integrated with existing company's systems. Through integration, the system will automate and augment most of the manual processes in the new connection work-flow. This development would greatly improve new customer connection efficiency, maximize revenue collection for the utility and elevate the customers' socio-economic statuses. The system would also provide a platform for the monitoring and analysis of the infrastructure development geared towards the achievement of Kenya's Vision 2030. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/36035 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:34:20.437Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | School of Architecture, Planning and Geomatics |
| publisherStr | School of Architecture, Planning and Geomatics |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/36035 Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. Munywoki, Margaret Ngeli Singh, Kaveer Geomatics Great strides have been made world over in the use of GIS as a tool for the management of resources and decision making in the utilities. Utilities are now integrating GIS with other company systems in a bid to reduce operational costs, maximize revenue as well as improve efficiency and care to customers. However, this use has been confined to ensuring optimised service delivery to existing customers and overlooks new prospective customers. With privatization and deregulations, utility companies are now faced with a new challenge to strive for the market share in the most efficient and cost-effective ways. This research sought to develop a complementary web-based GIS application that can be integrated with existing utility company systems to improve efficiency in the new customer connection process. Waterfall System Development Methodology (SDM) was adopted in this research. Its simplicity and straightforwardness gave it a niche over other SDMs in-terms of implementation as one only moved to the next stage once the previous stage had been fully completed and tested. Digital online map, counties information data, enquiry for supply forms as well as the supply contract forms were used as the main datasets in the study. The objectives of this research were achieved by the development of a geodatabase to record, store and retrieve customer information; and a web-based GIS application to facilitate recording and upload of this information. It is possible to develop a web based GIS application that can be integrated with existing company's systems. Through integration, the system will automate and augment most of the manual processes in the new connection work-flow. This development would greatly improve new customer connection efficiency, maximize revenue collection for the utility and elevate the customers' socio-economic statuses. The system would also provide a platform for the monitoring and analysis of the infrastructure development geared towards the achievement of Kenya's Vision 2030. 2022-03-10T10:35:07Z 2022-03-10T10:35:07Z 2021 2022-03-08T08:15:31Z Master Thesis Masters MSc http://hdl.handle.net/11427/36035 eng application/pdf School of Architecture, Planning and Geomatics Faculty of Engineering and the Built Environment |
| spellingShingle | Geomatics Munywoki, Margaret Ngeli Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. |
| thesis_degree_str | Master's |
| title | Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. |
| title_full | Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. |
| title_fullStr | Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. |
| title_full_unstemmed | Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. |
| title_short | Integrating a web-based GIS in the optimization of the customer connection process for utility company: A case of Kenya Power; Lighting Company, Ltd. |
| title_sort | integrating a web based gis in the optimization of the customer connection process for utility company a case of kenya power lighting company ltd |
| topic | Geomatics |
| url | http://hdl.handle.net/11427/36035 |
| work_keys_str_mv | AT munywokimargaretngeli integratingawebbasedgisintheoptimizationofthecustomerconnectionprocessforutilitycompanyacaseofkenyapowerlightingcompanyltd |