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A systems approach to the process dynamics of interpersonal selling in the financial services industry
The Financial Services Industry (FSI) in South Africa is currently under severe criticism for the quality of service it provides to its customer base. Customer dissatisfaction expressed through individuals, (See Appendix A) consumer bodies and members of parliament has resulted in the draft and appr...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
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Department of Mechanical Engineering
2023
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| _version_ | 1867613262641627136 |
|---|---|
| access_status_str | Open Access |
| author | Van den Berg, J F |
| author_browse | Van den Berg, J F |
| author_facet | Van den Berg, J F |
| author_sort | Van den Berg, J F |
| collection | Thesis |
| description | The Financial Services Industry (FSI) in South Africa is currently under severe criticism for the quality of service it provides to its customer base. Customer dissatisfaction expressed through individuals, (See Appendix A) consumer bodies and members of parliament has resulted in the draft and approval of three new bills in parliament, which will protect the rights of customers |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/38417 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:21.255Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | Department of Mechanical Engineering |
| publisherStr | Department of Mechanical Engineering |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/38417 A systems approach to the process dynamics of interpersonal selling in the financial services industry Van den Berg, J F Mechanical Engineering The Financial Services Industry (FSI) in South Africa is currently under severe criticism for the quality of service it provides to its customer base. Customer dissatisfaction expressed through individuals, (See Appendix A) consumer bodies and members of parliament has resulted in the draft and approval of three new bills in parliament, which will protect the rights of customers 2023-09-06T12:58:10Z 2023-09-06T12:58:10Z 1999 2023-09-06T12:57:50Z Doctoral Thesis Doctoral PhD http://hdl.handle.net/11427/38417 eng application/pdf Department of Mechanical Engineering Faculty of Engineering and the Built Environment |
| spellingShingle | Mechanical Engineering Van den Berg, J F A systems approach to the process dynamics of interpersonal selling in the financial services industry |
| thesis_degree_str | Doctoral |
| title | A systems approach to the process dynamics of interpersonal selling in the financial services industry |
| title_full | A systems approach to the process dynamics of interpersonal selling in the financial services industry |
| title_fullStr | A systems approach to the process dynamics of interpersonal selling in the financial services industry |
| title_full_unstemmed | A systems approach to the process dynamics of interpersonal selling in the financial services industry |
| title_short | A systems approach to the process dynamics of interpersonal selling in the financial services industry |
| title_sort | systems approach to the process dynamics of interpersonal selling in the financial services industry |
| topic | Mechanical Engineering |
| url | http://hdl.handle.net/11427/38417 |
| work_keys_str_mv | AT vandenbergjf asystemsapproachtotheprocessdynamicsofinterpersonalsellinginthefinancialservicesindustry AT vandenbergjf systemsapproachtotheprocessdynamicsofinterpersonalsellinginthefinancialservicesindustry |