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Assessing the quality of airline websites and its impact on user satisfaction and continuance intention
The growth of the Internet since the mid-1990s has created a variety of new business opportunities for many industries. The airline industry, one of the world's largest industries, responded to this growth by developing websites both to inform customers about their service offerings and to allow the...
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| Format: | Thesis |
| Language: | English |
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Department of Information Systems
2024
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