Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa
Municipalities in South Africa continue to struggle with service delivery because they lack the personnel, resources, and leadership to provide residents with timely, highquality service. The study examined whether inefficiencies exist in the delivery channels of services to Metropolitan Municipalit...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Graduate School of Business (GSB)
2024
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613243060518912 |
|---|---|
| access_status_str | Open Access |
| author | Khumalo, Musawakhe |
| author2 | Alhassan, Abdul Latif |
| author_browse | Alhassan, Abdul Latif Khumalo, Musawakhe |
| author_facet | Alhassan, Abdul Latif Khumalo, Musawakhe |
| author_sort | Khumalo, Musawakhe |
| collection | Thesis |
| description | Municipalities in South Africa continue to struggle with service delivery because they lack the personnel, resources, and leadership to provide residents with timely, highquality service. The study examined whether inefficiencies exist in the delivery channels of services to Metropolitan Municipality of South Africa; and also examine the effect of these modes of delivery of service delivery on returns to scale (constant and variable). The modes of delivery are in-house and outsourcing. The input-oriented method was applied to examine whether inefficiencies exist; while panel data regression was applied to determine the effect. The results show that inefficiencies exist in service delivery within some municipalities; both in input and output. The city of Johannesburg and Ekurhuleni recorded the highest slacks in output efficiency across all four services; while Mangaung was the most efficient in water, electricity and solid waste delivery with the least or no output slacks. The mode of delivery generally had a negative significant effect on service delivery with electricity topping the ranks in terms of inefficiency. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/39600 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:01.081Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | Graduate School of Business (GSB) |
| publisherStr | Graduate School of Business (GSB) |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/39600 The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa Khumalo, Musawakhe Alhassan, Abdul Latif Development Finance Municipalities in South Africa continue to struggle with service delivery because they lack the personnel, resources, and leadership to provide residents with timely, highquality service. The study examined whether inefficiencies exist in the delivery channels of services to Metropolitan Municipality of South Africa; and also examine the effect of these modes of delivery of service delivery on returns to scale (constant and variable). The modes of delivery are in-house and outsourcing. The input-oriented method was applied to examine whether inefficiencies exist; while panel data regression was applied to determine the effect. The results show that inefficiencies exist in service delivery within some municipalities; both in input and output. The city of Johannesburg and Ekurhuleni recorded the highest slacks in output efficiency across all four services; while Mangaung was the most efficient in water, electricity and solid waste delivery with the least or no output slacks. The mode of delivery generally had a negative significant effect on service delivery with electricity topping the ranks in terms of inefficiency. 2024-05-13T10:28:48Z 2024-05-13T10:28:48Z 2023 2024-05-10T12:03:42Z Thesis / Dissertation Masters MBA http://hdl.handle.net/11427/39600 eng application/pdf Graduate School of Business (GSB) Faculty of Commerce |
| spellingShingle | Development Finance Khumalo, Musawakhe The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa |
| thesis_degree_str | Master's |
| title | The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa |
| title_full | The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa |
| title_fullStr | The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa |
| title_full_unstemmed | The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa |
| title_short | The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa |
| title_sort | efficiency of service delivery mechanisms of metropolitan municipalities in south africa |
| topic | Development Finance |
| url | http://hdl.handle.net/11427/39600 |
| work_keys_str_mv | AT khumalomusawakhe theefficiencyofservicedeliverymechanismsofmetropolitanmunicipalitiesinsouthafrica AT khumalomusawakhe efficiencyofservicedeliverymechanismsofmetropolitanmunicipalitiesinsouthafrica |