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Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa

This paper has performed a pragmatic analysis of work-from-home (WFH) strategies in order to prescribe Information Communication Technology (ICT) organisations in South Africa with a model to assess WFH Strategy feasibility. This resulted in the creation of the WFH-Strategy, Feasibility, and Capacit...

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Main Author: Tripod, Ryan
Other Authors: Chigona, Wallace
Format: Thesis
Language:English
English
Published: Department of Information Systems 2025
Subjects:
ICT sector
South Africa
WFH strategy
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access_status_str Open Access
author Tripod, Ryan
author2 Chigona, Wallace
author_browse Chigona, Wallace
Tripod, Ryan
author_facet Chigona, Wallace
Tripod, Ryan
author_sort Tripod, Ryan
collection Thesis
description This paper has performed a pragmatic analysis of work-from-home (WFH) strategies in order to prescribe Information Communication Technology (ICT) organisations in South Africa with a model to assess WFH Strategy feasibility. This resulted in the creation of the WFH-Strategy, Feasibility, and Capacity assessment model (WFH-SFCAM). A model that identifies the relationship between a WFH Strategy, the WFH Capacity, and the WFH Domain. It was found that, for a WFH Strategy to be feasible, a holistic review of the WFH Domain should be conducted by the Organisation. Meaning that the Organisational, Personal preferences, Job Description, Technological requirements, and External contexts must all be reviewed for a WFH Strategy to be designed feasibly. Furthermore, it was noted that the organisation is the owning domain of the WFH Strategy and benefits through increased performance, increased access and retention of talent, and decreased office space costs. Whilst employees experienced an improved quality of life, increased cost and time savings, and less risk to illness. However, employees did become less active. With additional changes to management of employees in the areas of performance and communication. Thus, this study found that WFH strategies are feasible in South African ICT organisations when managed and implemented appropriately.
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institution University of Cape Town (South Africa)
language English
eng
last_indexed 2026-06-10T12:38:23.748Z
license_str Not specified — see source repository
provenance_str_mv Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository
publishDate 2025
publishDateRange 2025
publishDateSort 2025
publisher Department of Information Systems
publisherStr Department of Information Systems
record_format dspace
source_str UCTD — University of Cape Town Open Access Repository
spelling oai:open.uct.ac.za:11427/41953 Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa Tripod, Ryan Chigona, Wallace Roodt, Sumarie ICT sector South Africa WFH strategy This paper has performed a pragmatic analysis of work-from-home (WFH) strategies in order to prescribe Information Communication Technology (ICT) organisations in South Africa with a model to assess WFH Strategy feasibility. This resulted in the creation of the WFH-Strategy, Feasibility, and Capacity assessment model (WFH-SFCAM). A model that identifies the relationship between a WFH Strategy, the WFH Capacity, and the WFH Domain. It was found that, for a WFH Strategy to be feasible, a holistic review of the WFH Domain should be conducted by the Organisation. Meaning that the Organisational, Personal preferences, Job Description, Technological requirements, and External contexts must all be reviewed for a WFH Strategy to be designed feasibly. Furthermore, it was noted that the organisation is the owning domain of the WFH Strategy and benefits through increased performance, increased access and retention of talent, and decreased office space costs. Whilst employees experienced an improved quality of life, increased cost and time savings, and less risk to illness. However, employees did become less active. With additional changes to management of employees in the areas of performance and communication. Thus, this study found that WFH strategies are feasible in South African ICT organisations when managed and implemented appropriately. 2025-10-01T12:33:56Z 2025-10-01T12:33:56Z 2025 2025-09-30T13:17:36Z Thesis / Dissertation Masters MCom http://hdl.handle.net/11427/41953 en eng application/pdf Department of Information Systems Faculty of Commerce University of Cape Town
spellingShingle ICT sector
South Africa
WFH strategy
Tripod, Ryan
Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa
thesis_degree_str Master's
title Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa
title_full Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa
title_fullStr Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa
title_full_unstemmed Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa
title_short Developing a model that prescribes a feasible WFH Strategy to organizations: a study of the ICT sector in South Africa
title_sort developing a model that prescribes a feasible wfh strategy to organizations a study of the ict sector in south africa
topic ICT sector
South Africa
WFH strategy
url http://hdl.handle.net/11427/41953
work_keys_str_mv AT tripodryan developingamodelthatprescribesafeasiblewfhstrategytoorganizationsastudyoftheictsectorinsouthafrica

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