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Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis

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Bibliographic Details
Published in:Studies in Media and Communication
Format: Online Article RSS Article
Published: 2026
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container_title Studies in Media and Communication
description
discipline_display Communications
discipline_facet Communications
format Online Article
RSS Article
genre Journal Article
id rss_article:106415
institution FRELIP
journal_source_facet Studies in Media and Communication
last_indexed 2026-07-27T03:40:58.044Z
publishDate 2026
publishDateSort 2026
record_format rss_article
spellingShingle Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
Communications
General
Communications
sub_discipline_display General
sub_discipline_facet General
subject_display Communications
General
Communications
subject_facet Communications
General
Communications
title Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
title_alt Explicando la deserción de clientes de telecomunicaciones mediante aprendizaje automático orientado a la comunicación y análisis SHAP
Expliquer le désabonnement des clients de télécommunications par l'apprentissage automatique orienté communication et l'analyse SHAP
Explicando a Rotatividade de Clientes de Telecomunicações através de Aprendizado de Máquina Orientado à Comunicação e Análise SHAP
title_auth Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
title_es_txt Explicando la deserción de clientes de telecomunicaciones mediante aprendizaje automático orientado a la comunicación y análisis SHAP
title_fr_txt Expliquer le désabonnement des clients de télécommunications par l'apprentissage automatique orienté communication et l'analyse SHAP
title_full Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
title_fullStr Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
title_full_unstemmed Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
title_pt_txt Explicando a Rotatividade de Clientes de Telecomunicações através de Aprendizado de Máquina Orientado à Comunicação e Análise SHAP
title_short Explaining Telecom Customer Churn through Communication-Oriented Machine Learning and SHAP Analysis
title_sort explaining telecom customer churn through communication-oriented machine learning and shap analysis
topic Communications
General
Communications
url https://redfame.com/journal/index.php/smc/article/view/8434