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Operational effectiveness of the information technology function in business process change: A case study in a financial services firm
In order to address the need to remain flexible in dynamic business environments, organisations must focus on the effectiveness of their core operational processes. The importance of operational effectiveness has been claimed to have a direct influence on business performance. In order to improve th...
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| Format: | Thesis |
| Language: | English |
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Department of Mechanical Engineering
2017
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